Maybe your item doesn't fit? Maybe you've just changed your mind? Don't worry about it, as we are happy to accept returns for a refund on any item that is unworn and still has all tags and labels attached. However, we must receive the item back within 30 days of it first reaching you.
Just package your item/s back up (using the original postage packaging if possible), email us for a returns form, and post your item back to our UK or EU address’:
Watts That Trend
Unit 11-13 Thomas court
Watts That Trend
Apartado De Correos 39
Mijas – Pueblo
Take your parcel to your local post office and send it back to us, we recommend sending by recorded delivery so that you can make sure your item is returned safely.
If we believe the item has been worn or damaged, we will not accept the return, and the product will be sent back to you. However, if you believe you received the item already in this way, then please ‘contact us’ first.
Some items are not eligible for a return or refund, so make sure to read the description on an item before purchasing it.
Sale items are only refundable as a credit note to be used to purchase something different on our website.
Payments will be credited back to the original purchasers credit or debit card and cannot be sent to a different card.
Card refunds may take up to 10 business days, however this is out of our hands and you should speak to your bank about timing on refunds.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
We will notify you once we've received and inspected your return and let you know if the refund was approved. You'll be automatically refunded on your original payment method within ten business days if approved. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, don't hesitate to get in touch with us at firstname.lastname@example.org.