What personal data we collect and why we collect it
1. All for you
If you ever need to contact us we’ll keep a record of this, and this is just so we can help you quicker in future, and to improve our services for everyone.
2. Our promise
You have our word that we’ll treat and protect your data like it’s our own.
3. Straight up
We’ll give it to you straight and keep you updated with what you need to know.
4. No small talk
Let us know your preferences – you decide what and how you hear from us.
5. Just the essentials
We won’t keep your data for no reason. If we don’t need them, we’ll delete them.
When people visit our site or leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. We may also use your location information when you visit our site, but this is just to provide the products and delivery that is suitable for you. We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.
When you buy from us, we use your card, and address information to process your transaction via our third-party payment processors. If when checking out you select the option requesting us to save your card details for future use, we use a secure storage method which means no one can see or copy your details.
To protect our customers and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address (aka your IP address), device information and address data. This also ensures we meet our legal responsibilities to ensure our business and customers are protected at all times.
If you decide to log into your account with us using a third-party service such as via Facebook, some information must be shared for this to work. Doing this helps you log in faster in future and saves you remembering several passwords at once.
We may use your purchase history and wishlist items to tailor products to you, and this is just so that you get to see the things you like more often.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Any information you enter into our contact forms will be kept whilst we deal with your query, and may keep longer to improve our services.
If you visit out site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal at a and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
For users that register on our website, we store the personal information they provide us. All users can delete their account should they wish too. Website administrators can also see and edit that information.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We only send your information to third parties we trust, such as for payment purposes, advertising, and couriers.
When it comes to keeping your deets on file, we basically hold your personal information for:
- As long as you have an account with us.
- As long as it is needed to provide services to you.
- Or as long as it is necessary in order to produce support related activities.
- The right to be informed about how your personal information is being used by companies.
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we purge your data, stop processing it or collecting it in some circumstances.
- The right to stop direct marketing messages.
- The right to request that we transfer elements of your data either to you or another service provider.
- The right to complain to your country’s data protection regulator — in the UK this is the Information Commissioner’s Office.